Returns & Exchanges

At Saigon Flowers, we strive to ensure every bouquet exceeds your expectations; however, if your floral arrangement arrives damaged or wilted, we offer a 24-hour satisfaction guarantee for replacements or refunds.

Return Process

• 1.
  Contact Customer Support

  Email our team within 24 hours of delivery with your order number and clear photos showing the condition of the flowers.

• 2.
  Verification Process

  Our floral specialists will review your claim and the provided images to confirm the eligibility for a return or replacement based on our quality standards.

• 3.
  Choose Your Resolution

  Once approved, you can choose between receiving a fresh replacement bouquet at no extra cost or a full refund to your original payment method.

• 4.
  Processing and Confirmation

  Refunds are typically processed within 3-5 business days, and you will receive a confirmation email once the transaction is complete.